VERSAND & RÜCKGABE

SHIPPING POLICY

We offer worldwide shipping. The following countries are excluded from this: Russia, Belarus, Ukraine, North Korea.

 

Domestic delivery (Germany):

  • Free of charge from an order value of 50€

  • Shipping with DHL, Deutsche Post or UPS

Deliveries abroad:

  • Free of charge from an order value of 250€

  • Standard shipping: Deutsche Post

  • Express shipping: UPS (other shipping service providers on request)

 

Delivery times

Unless another period is specified in the respective offer, the goods are delivered domestically (Germany) within 2-5 days, for deliveries abroad within 2-40 days after conclusion of the contract (if advance payment has been agreed, after the date of your payment instruction). Please note that there is no delivery on Sundays and public holidays. If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made any other agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

RETURNS

Returns & Refunds policy:

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail missing-pen@t-online.de

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

  • The goods were purchased in the last 30 days

  • The goods are in the original packaging

The following goods cannot be returned:

  • The supply of goods made to your specifications or clearly personalized.

  • The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

  • The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Rolf Thiel e.K.

Dr.-Haußner-Str. 15

67435 Neustadt an der Weinstraße

Germany

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail: missing-pen@t-online.de